Support

Need a quick answer? Stackr Casino’s live chat puts a real person in your corner within minutes. Our chat agents are trained to handle everything from account verification to game questions, so you’ll rarely spend more than a few minutes waiting. Because we know every minute counts, live chat is available around the clock so you can get help whether you’re playing at noon or midnight.

Email for detailed questions and follow-ups

For documentation, complex account queries, or follow-up requests, send a message to support@stackr.us. Our email team typically replies within 24 hours, often faster for straightforward questions. If your issue requires investigation — for example, transaction clarifications or security checks — we’ll keep you updated until it’s resolved.

Phone support — when you prefer a direct line

If you prefer to talk things through, phone support is offered in many regions and during extended hours. Response is immediate while you’re on the call, which makes it ideal for situations that benefit from real-time troubleshooting. Check the Help Center for the best number and availability in your area.

Fast answers in the Help Center and FAQs

Before contacting support, you might find a fast solution in our Help Center. We keep a growing FAQ that covers account setup, deposits and withdrawals, bonus terms, and game rules — designed so you can resolve common issues without waiting. Visit /faq.html to search articles and step-by-step guides.

Knowledgeable agents who treat your case like a priority

Our support team combines technical know-how with practical experience across accounts, payments, and gameplay issues. Expect clear explanations, status updates, and practical next steps. For routine requests like password resets or basic account changes, many issues are resolved within a single interaction. More complex payment or verification matters are handled with urgency and regular communication until closed.

Approachable support that respects your time

We aim to be friendly, pragmatic, and efficient. When you reach out, you’ll get straightforward answers and a personal point of contact if your case needs escalation. Whether you’re confirming a deposit, checking a bonus condition, or troubleshooting a game, we’re here to guide you through every step.

If you don’t see what you need right away, contact us via live chat or email at support@stackr.us — our team is ready to help and will keep you informed until everything’s sorted.